Consultancy Services

Quality Management System (ISO9001)

Quality Management System (ISO9001) represents an international consensus on good quality management system which comprises activities whereby organization identifies its objectives and determines the processes and resources required to achieve desired results.

The system aims to set out the criteria for a quality management system and can be implemented by any organization, large or small, regardless of its field of activity. Implementing ISO9001 facilitates opportunities to enhance customer satisfaction; addressed risks and opportunities associated with its context and objectives; and enhance the ability to consistently provide good quality products and services that meet customer and applicable statutory and regulatory requirements.

Quality Management Principles

The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of leaders and engagement of people, the process approach and improvement.

Principle 1

Customer Focus

Sustained success is achieved when an organization attracts and retains the confidence of customers and other relevant interested parties. Every aspect of customer interaction provides an opportunity to create more value for customer. Hence, understanding current and future needs of customers contribute to the sustained success of the organization.

Principle 2


Leaders at all levels establish unity of purpose and direction which enable an organization to align its strategies, policies, processes and resources to achieve its objectives.

Principle 3

Engagement of People

Competent, empowered and engaged people at all levels are essential to enhance the organization’s capability to create and deliver value.

Principle 4

Process Approach

Consistent and predictable results are achieve more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. This enables an organization to optimize the system and its performance.

Principle 5


Successful organizations have an ongoing focus on improvement; hence it is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities.

Principle 6

Decision Making

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results, leading to greater objectivity and confidence in decision making.

Principle 7

Relationship Management

For sustained success, organizations manage their relationships with relevant interested parties, such as providers.